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Category: MIBO Blog

The Best Marketing Material Is Something Your Audience Would Miss If They Stopped Receiving It

The Best Marketing Material Is Something Your Audience Would Miss If They Stopped Receiving It How many people would reach out and wonder (or complain) if you didn’t send out that next email blast? NEXT…

Online Reputation Management Company | BrandYourself.com

BrandYourself is an online reputation management company that provides reputation management software and services, including: negative Google results, personal branding, Glassdoor review management, and more. Source: Online Reputation Management Company | BrandYourself.com

Hyatt Is Altering Its Loyalty Program to Battle Abuse

  As travel loyalty programs have evolved over the last half dozen years, the option to book award rooms or flights with a combination of points and miles has become increasingly common. The upside: Adding…

On Hold for 45 Minutes? It Might Be Your Secret Customer Score. – WSJ

On Hold for 45 Minutes? It Might Be Your Secret Customer Score. Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them 115 COMMENTS…

3 Diverse Experiences That Made Me a Smarter Loyalty Marketer

I’ve spent the majority of my career in the loyalty space. I’ve been fortunate to work with two of the most recognized and respected loyalty programs in the world: Nectar in the UK and AIR…

Taking Loyalty Way Beyond Transactions

To create true loyalty, brands must shift from a rewards mindset to a holistic customer experience mindset. Creating emotional experiences is just one key component of authentic engagement. Customer loyalty today extends well beyond just…

The Six C’s of Loyalty Program Marketing

With so many decisions to be made on a moment-to-moment basis, running an effective loyalty program is a challenging task. To succeed, each solution needs to be customized to fit your brand’s objectives and meet…

State of Loyalty Strategies 2017

Forrester’s recent survey of loyalty marketers found that most are still fine-tuning their programs to establish and solidify relationships with consumers, as well as to build an emotional connection with their most frequent shoppers. Today’s…

How Nordstrom Rewards Is Benefitting From Ditching The Card

If you have to ask, you can’t afford it, the old saying goes. But if you’re shopping at Nordstrom these days, you only have to ask how to pay, and you will be afforded rich rewards. Close…

Hard-to-please Millennials Most Open to Joining Fee-based Loyalty Programs

Do you cringe at the idea of paying a fee to join a customer loyalty program? Chances are you’re not a millennial. A LoyaltyOne nationwide survey of 1,005 consumers in May 2015 reveals that millennials…