Note: This is article #6 in the The Ultimate Guide to Creating Repeat Customers Loyalty programs come in all different shapes and sizes. Some programs send offers in the mail every now and then, while…
15 ways to get your first engaged program member. 1. Send a program launch email Promotion is the key to getting customers to engage with your rewards program, and email is best way to do…
The Lessons, Surprisingly, That Marketers Can Learn From John Oliver’s ‘Last Week Tonight’ The comedian’s biting political commentary offers a lesson in authenticity for marketers who want to level up their brands. NEXT ARTICLE 35shares…
The Best Marketing Material Is Something Your Audience Would Miss If They Stopped Receiving It How many people would reach out and wonder (or complain) if you didn’t send out that next email blast? NEXT…
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As travel loyalty programs have evolved over the last half dozen years, the option to book award rooms or flights with a combination of points and miles has become increasingly common. The upside: Adding…
On Hold for 45 Minutes? It Might Be Your Secret Customer Score. Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them 115 COMMENTS…
I’ve spent the majority of my career in the loyalty space. I’ve been fortunate to work with two of the most recognized and respected loyalty programs in the world: Nectar in the UK and AIR…
To create true loyalty, brands must shift from a rewards mindset to a holistic customer experience mindset. Creating emotional experiences is just one key component of authentic engagement. Customer loyalty today extends well beyond just…
With so many decisions to be made on a moment-to-moment basis, running an effective loyalty program is a challenging task. To succeed, each solution needs to be customized to fit your brand’s objectives and meet…
On Hold for 45 Minutes? It Might Be Your Secret Customer Score. – WSJ